FAQ

01

Place an Order

Placing an order on our website is easy! You can browse through our gift baskets from the Shop page and click on each item to see the product details. You can place the item into your online shopping cart by clicking "Add to Cart". Once you are ready to place your order, you can verify your shopping list and quantities by clicking the Cart found on the top right of the page, or at the bottom of any Shop page. Once you are ready to pay for the order, click "Checkout". We also recommended giving us a call at 905.470.8880 during our business hours so we may help you with your purchase.

02

03

Payment & Shipping

 

Currently we only accept online payments via PayPal. You can pay with credit card even if you do not have a PayPal account. We will also accept cash and credit payments if you are visiting us at our Markham Showroom. For online orders, please be advised that we currently only deliver to the Greater Toronto Area for a flat-fee of $12+tax. For shipping options outside the GTA, please contact us at 905.470.8880 during our business hours so we may help you with your puchase. Please expect up to 5 business days for delivery time, or call for expedited delivery.
Local Pickup

 

Our Order Desk and Showroom is located at 505 Hood Road, Unit 1, Markham ON, L3R 5V6. If you are in the area, please feel free to come by and have a look at showcase! Please note that many of our gift baskets are not pre-arranged so we cannot guarantee same-day pickups. We recommend that you call ahead to ensure that your order is ready for pick up.

04

Returns & Refunds

Unfortunately, due to the consumable nature of our products, we do not accept returns or exchanges on any of our products. If an error was made to your basket arrangement on our behalf, please contact us within 5 business days upon receipt so we may make the necessary corrections to your order.

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06

Temporarily Out of Stock

For items temporarily out of stock, we reserve the right to substitute it with similar products of equal or higher value. The quality will never be compromised!
Wine

We can arrange for non-alcoholic wines and ciders to be substituted for alcoholic wine. Please call us at 905.470.8880 and tell us which product you would like to have the substitution made to. The purchaser must be over the age of 19 and be able to present valid photo I.D. upon request.

© 2013 by A&D Gift Baskets.